Shipping Policy

After receiving your order confirmation email, all orders are processed within 3 to 14 business days (excluding weekends and holidays). Note that the lead time to pick & pack an order is different from shipping time.

You will receive another notification when your order has shipped.

Most orders are shipped within a week but orders can take up to 14 days to ship due to natural disasters or high-volume orders due to holidays.

Domestic Shipping Rates and Estimates

We offer free economy shipping shipping to USA orders.

Local delivery

We do not offer local delivery.

In-store pickup

We do not offer in-store pickup.

International Shipping

We do not offer international shipping.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

You can login to your account to check your order status:

Account – Birchbury

Shipping to P.O. boxes

We ship to PO Boxes.

Refunds, returns, and exchanges

You can return/exchange your orders from 30 days of purchase using this link:

Returns (

You are required to return the product in order to receive a refund.

If you have any further questions, please don't hesitate to contact us via our Facebook page: Messenger